Orders
How do I place an order?
To place an order, simply browse our website and select the items you wish to purchase. Add them to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.
Can I modify or cancel my order after it's been placed?
Once an order has been placed, it immediately begins processing for shipment. Therefore, modifications or cancellations may not be possible. Please contact our customer service team immediately if you need assistance with your order.
How do I know if my order was successfully placed?
Upon successfully placing an order, you will receive an order confirmation email containing details of your purchase. If you do not receive an email confirmation, please check your spam/junk folder or contact our customer service team for assistance.
Is there a minimum order requirement?
No, we do not have a minimum order requirement. You can purchase as many or as few items as you like.
Can I place an order over the phone?
Yes, you can place an order over the phone by contacting our customer service team. If you're looking for a product not on our website or want to customize a piece, fill out our Customized Jewelry Form. After discussing your requirements, once full payment is made, your order will be confirmed. Contact us for assistance or questions.
How do I apply a discount code to my order?
During checkout, you will see an option to Add a coupon code. Simply enter the code in the designated field and click "Apply" to redeem the discount.
Shipping & Returns
Do you charge for shipping?
No, we offer free worldwide shipping on all orders. There are no additional charges for shipping.
What is your return policy?
We do not have a return policy. All sales are final. For more information, please refer to our Cancellation and Refund Policy.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for estimated delivery times.
Do you ship internationally?
Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more information on international shipping rates and delivery times.
What if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
Can I change the shipping address after placing an order?
Once an order has been placed, the shipping address cannot be changed. Please double-check your shipping address before completing your purchase to ensure accurate delivery.
Do I need to inspect the product upon delivery?
Yes, we recommend inspecting the product carefully upon delivery to ensure it meets your expectations and is free from any damage or defects. If you notice any issues with the product, please contact our customer service team immediately for assistance.
Payment
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, RuPay, Paytm, Gpay, BHIM UPI and bank transfers, to provide convenient options for our customers.
Is it safe to enter my payment information on your website?
Yes, we take the security of your payment information seriously. Our website is secured with SSL encryption to ensure that your personal and payment details are protected.
Do you store my payment information?
For security reasons, we do not store your payment information on our website. All payment transactions are processed securely through our payment gateway providers.
When will my payment be processed?
Your payment will be processed immediately upon completion of your order. You will receive a confirmation email once your payment has been successfully processed.
Can I use multiple payment methods for a single order?
At this time, we only accept one payment method per order. Please select your preferred payment method at checkout.
Are there any additional fees or taxes added to my order?
The total amount you see at checkout includes the cost of the items plus any applicable taxes and shipping fees. There are no hidden fees added to your order.
How do I receive a receipt for my purchase?
A receipt for your purchase will be emailed to you once your order has been successfully processed. If you require a printed receipt or need assistance with your receipt, please contact our customer service team.