Refund policy

Overview

Welcome to the Cancellation and Refund Policy page of Kalptaru Gems. We strive to provide you with the best possible shopping experience. Please read the following information regarding our cancellation and refund policies:

Cancellation Policy

Once an order is placed and confirmed, it cannot be cancelled or modified. We begin processing orders immediately to ensure prompt delivery to our customers.

Refund Policy

We do not offer refunds or exchanges for any products purchased from our website, unless the product is damaged or incorrectly supplied. All sales are final.

Damaged or Incorrectly Supplied Products

In the event that you receive a damaged or incorrectly supplied product, please contact us immediately upon receipt of your order. We may require photographic evidence of the damage or incorrect item to process your request.

Return Process

To initiate a return for a damaged or incorrectly supplied product, please contact our customer service team at +91 9638191890 or info@kalptarugems.com. within 1 day of receiving your order. Once your return request is approved, we will provide you with instructions on how to return the product to us.

Refund Process

If your return request is approved, we will initiate a refund to the original payment method used for the purchase. Refunds may take 5-7 business days to process, depending on your bank or credit card issuer’s policies.

Contact Us

If you have any questions or concerns about our cancellation and refund policies, please don’t hesitate to contact us at +91 9638191890 or info@kalptarugems.com. Our customer service team is here to assist you with any inquiries you may have.