Shipping policy
Overview
Welcome to the Shipping & Delivery page of Kalptaru Gems. We are committed to ensuring that your shopping experience with us is as smooth and convenient as possible. Please read the following information regarding our shipping and delivery policies:
Shipping Policy
We offer free worldwide shipping on all orders. All orders are processed and dispatched within 10-15 business days from the date of purchase, unless otherwise specified. Order delivery times may vary depending on the destination.
Delivery Timeframes
Orders are typically delivered within 2-3 weeks from the date of purchase. Delivery times may vary depending on factors such as shipping destination, customs clearance, and unforeseen delays.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number on our website or through the shipping carrier’s website.
International Orders
We welcome international orders and ship to most countries worldwide. While we do not charge extra for international shipping, please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on their size, weight, or destination. We reserve the right to refuse shipping of any product that may be prohibited or restricted by law.
Shipping Updates and Notifications
We will keep you informed of the status of your order via email notifications, including order confirmation, shipping confirmation, and delivery updates.
Lost or Delayed Shipments
In the rare event that your order is lost or significantly delayed during transit, please contact us immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
If you have any questions or concerns about our shipping and delivery policies, please don’t hesitate to contact us at +91 9638191890 or info@kalptarugems.com.